Customer care

Contact us

Questions about a product or an order? Send us a message and include your order number whenever possible.

Online support9:30 AM–5:00 PM PT, Monday–SundayWe do not provide in-person customer service
Before a returnRequest authorization firstWe will send instructions and a prepaid return label

Good to know

Help us resolve it faster

  • Include your order number when your question relates to a purchase.
  • For damaged or incorrect items, describe the issue and reply with clear photographs when requested.
  • Do not send a return before customer care confirms the return address and instructions.

Online support only

Our business and warehouse addresses are not customer-service or retail locations. They do not accept walk-in visits.

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