Contact information
Tails & Loom provides customer support online by email. We do not provide in-person customer service or accept walk-in visits at any address.
Phone
Support hours
Online from 9:30 AM to 5:00 PM PT, Monday–Sunday.
Business operator
Tails & Loom is operated by Ecogreen Home LLC. Registered business address: 1209 Mountain Road Pl NE, Ste N, Albuquerque, NM 87110, United States. This address is provided for legal notices only and is not a retail or customer-service location; no walk-ins.
Returns
Authorized mail returns are processed through 630 George St, Marshfield, MO 65706, USA. Contact customer support before sending any return. The warehouse accepts approved mail returns only and does not accept walk-in visits.