Shipping policy

Last updated: September 24, 2026

Production and processing

The order cutoff time is 2:00 PM Pacific Time (PT). Orders placed after the cutoff begin processing on the next applicable business day. Handling and transit days are Monday through Saturday, excluding applicable carrier holidays.

Orders require 4-6 business days for production and processing before dispatch. Products are made to order and fulfilled by our production and fulfillment partner at No. 12, Zhanqian Road, Liwan District, Guangzhou, Guangdong 510010, China.

Estimated delivery

Transit within the United States takes approximately 7–11 business days after dispatch. The estimated total time from order placement is 11–17 business days. These are estimates, not guaranteed delivery dates. Carrier delays, severe weather, peak periods, and address problems may affect delivery.

Shipping rates

Orders of $150 USD or more receive free standard shipping. Orders below $150 USD are charged $4.95 USD for standard shipping.

The order subtotal used to determine free shipping is calculated after discounts. The rate shown at checkout is the rate that applies to your order.

Where we ship

We currently ship only to addresses within the United States. Orders to U.S. territories, APO/FPO addresses, PO boxes, or remote areas are accepted only when the destination can be selected and a valid rate is displayed at checkout.

Prices, taxes, and customs charges

Prices are displayed in USD. You'll only pay the product price plus any applicable shipping fee. No sales tax or additional fees will be added at checkout. Orders are shipped on a duties-paid basis. Tails & Loom covers all applicable customs duties, import taxes, customs-clearance fees, and other import-related charges. Customers will not be required to pay additional customs charges upon delivery. Shipping is shown separately.

Carriers and tracking

UPS and USPS may be used for United States shipments. Another suitable carrier or delivery partner may be used when appropriate. When tracking is available, it is sent after dispatch. Tracking may take several business days to show its first carrier scan.

Address changes and order cancellations

To change the size or design of an item on your order, email Contact@TailsAndLoom.com within 6 hours of placing the order. Include your order number and the exact change requested. We will process an eligible size or design change requested within that window. If the new item costs less, we will refund the difference. If it costs more, we will arrange payment of the difference before confirming the change. After 6 hours, size or design changes to that order are unavailable.

For an address change or cancellation, email us as soon as possible within 6 hours of placing the order. We will make reasonable efforts to help, but an address change or cancellation may be unavailable after dispatch. If we cannot cancel an order, the standard return rights described in our Return and Refund Policy remain available after delivery.

Customers are responsible for providing a complete and accurate shipping address at checkout. If an order is returned because the address was incomplete, incorrect, or refused, contact us so we can review the available reshipment or refund options. Additional shipping charges may apply before reshipment where permitted by law.

Split shipments

Items from the same order may be produced or shipped separately. If this happens, you may receive more than one tracking number and the packages may arrive on different days. You will not be charged additional shipping because we split an order.

Delayed, stalled, or lost shipments

If tracking has not updated for 10 business days, or your package is more than 7 business days beyond the estimated delivery window, contact us with your order number. We will review the tracking and, when appropriate, open an investigation with the carrier or fulfillment partner.