Shipping policy

Last updated: August 18, 2026

Production and processing

Orders require 4–6 business days for production and processing before dispatch. Business days exclude carrier holidays. Products may be manufactured in Vietnam or China depending on the product and fulfillment availability.

Estimated transit times

  • United States: approximately 7–11 business days after dispatch.
  • International destinations: approximately 10–16 business days after dispatch.

The estimated total time from order placement is approximately 11–17 business days within the United States and 14–22 business days for international destinations. These are estimates, not guaranteed delivery dates. Carrier delays, severe weather, peak periods, customs processing, and address problems may affect delivery.

Shipping rates

  • Orders of $150 USD or more: free standard shipping.
  • United States orders below $150 USD: $4.95 USD standard shipping.
  • International orders below $150 USD: $6.95 USD standard shipping.

The order subtotal used to determine free shipping is calculated after discounts and before any refundable charges unless checkout states otherwise. The rate shown at checkout will be the rate that applies to your order.

Supported destinations

We ship to the United States, Canada, Australia, the United Kingdom, Norway, Switzerland, Iceland, and all 27 European Union member states:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.

Service to overseas territories or remote regions is available only when that destination can be selected and a valid rate is displayed at checkout.

Carriers and tracking

UPS and USPS may be used for United States shipments. Other suitable carriers or local delivery partners may be used depending on the destination. When tracking is available, tracking information will be sent after dispatch. Tracking may take several business days to show its first carrier scan.

Taxes, VAT, customs, and import duties

Prices include applicable taxes. Applicable customs duties, import taxes, and VAT are covered by us. Customers should not be required to pay additional import charges upon delivery. If a carrier requests an unexpected import payment, contact customer support before paying it.

Address changes and order cancellations

To request an address change, order change, or cancellation, email Contact@TailsAndLoom.com within 6 hours of placing your order. Include your order number and the exact change requested.

We will make every reasonable effort to help, but changes and cancellations are not guaranteed after production has started or after an order has been dispatched. If we cannot cancel an order, the standard return rights described in our Return and Refund Policy remain available after delivery.

Customers are responsible for providing a complete and accurate shipping address at checkout. If an order is returned because the address was incomplete, incorrect, or refused, contact us so we can review the available reshipment or refund options. Additional shipping charges may apply before reshipment where permitted by law.

Split shipments

Items from the same order may be produced or shipped separately. If this happens, you may receive more than one tracking number and the packages may arrive on different days. You will not be charged additional shipping because we split an order.

Delayed, stalled, or lost shipments

If tracking has not updated for 10 business days, or your package is more than 7 business days beyond the estimated delivery window, contact us with your order number. We will review the tracking and, when appropriate, open an investigation with the carrier or fulfillment partner.

If a shipment is confirmed lost, we will offer a replacement or refund at no additional cost. Investigations and resolutions may require carrier confirmation and can take additional time.

Packages marked delivered but not received

If tracking shows delivered but you cannot locate the package, first check the delivery address, mailbox, safe locations, household members, neighbors, and any notice left by the carrier. Then contact the carrier and email us as soon as possible, preferably within 7 days of the delivery scan. We will help review the available tracking and delivery information.

Damaged or incorrect shipments

If your order arrives damaged, defective, or different from what you ordered, contact us as soon as possible, preferably within 7 days of delivery. Include your order number and clear photographs of the product, shipping label, and packaging. We will review the issue and arrange an appropriate replacement, return, or refund at no additional cost. Reporting outside this preferred period does not limit any mandatory consumer rights.

Contact

For shipping questions, contact Contact@TailsAndLoom.com. Support hours are 9:30 AM–5:00 PM PT, Monday–Sunday. Please include your order number whenever possible.