Terms of service

Last updated: September 24, 2026

These Terms of Service govern your use of TailsAndLoom.com and purchases from Tails & Loom, an online business operated by Ecogreen Home LLC, a United States limited liability company (“we,” “us,” or “our”). By visiting the store, creating an account, or placing an order, you agree to these Terms and the policies linked from the store.

Store eligibility and acceptable use

You must provide accurate, current information and use the store only for lawful purposes. You may not interfere with store security, introduce malicious code, attempt unauthorized access, misuse store content, or use the Services in a way that violates applicable law or another person’s rights.

Products and descriptions

We aim to describe and display products accurately, including materials, dimensions, available options, prices, and availability. Colors and textures may vary because of screen settings, production batches, and the nature of textile materials. Products are made to order and fulfilled by our production and fulfillment partner in Guangzhou, Guangdong, China, subject to product availability.

Prices, taxes, and shipping

Prices are displayed in USD. No additional sales tax is charged at checkout. Shipping is shown separately before an order is submitted. The complete amount payable is shown at checkout before an order is submitted.

Orders and acceptance

Submitting an order is an offer to purchase. An order is accepted when we send an order confirmation and successfully process payment. We may decline or cancel an order for legitimate reasons, including unavailable inventory, pricing or description errors, suspected fraud, payment failure, shipping restrictions, or legal compliance. If we cancel an order after payment, we will issue the appropriate refund to the original payment method.

Payments

Only payment methods displayed and operational at checkout are accepted. Payment services are provided by third parties under their applicable terms. Transactions are processed through secure checkout. Do not rely on a payment logo or method unless it is available during your checkout session.

Order changes and cancellations

To change the size or design of an item on your order, email Contact@TailsAndLoom.com within 6 hours of placing the order. Include your order number and the exact change requested. We will process an eligible size or design change requested within that window. If the new item costs less, we will refund the difference; if it costs more, we will arrange payment of the difference before confirming the change. After 6 hours, size or design changes to that order are unavailable.

For an address change or cancellation, email us as soon as possible within 6 hours of placing the order. We will make reasonable efforts to help, but an address change or cancellation may be unavailable after dispatch. This provision does not limit any mandatory consumer rights.

Shipping and delivery

We currently ship only within the United States. Production time, estimated delivery windows, shipping fees, tracking, delays, and lost or damaged shipments are described in our Shipping Policy, which forms part of these Terms. Delivery dates are estimates unless expressly stated otherwise.

Returns, exchanges, and refunds

All physical products are covered by our free 30-day return policy. Email a return request within 30 days of the date the order is marked as delivered. The returned parcel does not need to arrive at our warehouse within that 30-day request period.

We do not offer direct changes to the size or design of an item on an order after the 6-hour order-change window. After delivery, a customer who wants a different size or design may request a return under the 30-day policy and place a separate new order. Damaged, defective, or incorrect items may be replaced at no additional cost as part of resolving the issue under that policy.

Return requirements, prepaid labels, inspection, and refund timing are described in our Return and Refund Policy. Nothing in these Terms limits non-waivable consumer rights.

Accuracy, availability, and corrections

We may correct typographical errors, inaccuracies, or omissions and update information when reasonably necessary. If a material error affects an accepted order, we will contact you with available options, which may include confirmation, cancellation, replacement, or refund as appropriate.

Third-party services and links

The store may use or link to services operated by Shopify, payment processors, carriers, fulfillment partners, analytics providers, advertising platforms, or other third parties. Those services may be governed by their own terms and privacy notices. We are not responsible for third-party websites that we do not control.

Intellectual property

The store content, branding, text, graphics, photographs, designs, and software are owned by us or used with permission and are protected by applicable intellectual-property laws. You may not reproduce, distribute, modify, sell, or commercially exploit them without permission.

Disclaimer and limitation of liability

To the fullest extent permitted by applicable law, the Services are provided on an “as available” basis. We do not exclude or limit liability that cannot legally be excluded or limited. Subject to those mandatory rights, Ecogreen Home LLC will not be liable for indirect, incidental, special, or consequential loss arising from use of the store or products. Our total liability for a claim relating to an order will not exceed the amount paid for the affected order, except where applicable law requires otherwise.

Governing law and consumer rights

These Terms are governed by the laws applicable to Ecogreen Home LLC in New Mexico, United States, without overriding mandatory consumer protections that apply in your place of residence. If a dispute cannot be resolved through customer care, the parties may pursue any remedy available under applicable law.

Severability and waiver

If any provision is found unenforceable, the remaining provisions will continue in effect. A delay in enforcing a right does not waive that right.

Changes to these Terms

We may update these Terms to reflect operational, legal, or regulatory changes. The revised version will be posted on this page with an updated date. Changes do not retroactively reduce rights relating to an order already accepted.

Privacy

Our collection and use of personal information are described in our Privacy Policy.

Contact

For questions about these Terms, an order, or a complaint, email Contact@TailsAndLoom.com. Support hours are 9:30 AM–5:00 PM PT, Monday–Sunday. Tails & Loom is operated by Ecogreen Home LLC, 1209 Mountain Road Pl NE, Ste N, Albuquerque, NM 87110, United States. This registered address is for legal notices only and does not accept walk-ins.