Frequently asked questions

Orders of $150 USD or more ship free. For orders below $150, shipping is $4.95 within the United States. You'll only pay the product price plus any applicable shipping fee. No sales tax or additional fees will be added at checkout. Tails & Loom covers all customs duties, import taxes, customs-clearance fees, and other import-related charges. No additional customs charges are due on delivery.

Estimated delivery is 11–17 business days within the United States, including 4–6 business days for production and processing and approximately 7–11 business days in transit.

We currently ship only to addresses within the United States.

All physical products—including sale, made-to-order, and personalized items—may be returned free of charge within 30 days of delivery. Items must be unused, unwashed, unworn, and returned with their original packaging, tags, and included components. Contact customer support before sending a return.

Yes. Made-to-order and personalized items are covered by the same free 30-day return policy as all other physical products. Items must meet the standard return requirements stated in our Return and Refund Policy.

Contact us within 6 hours of placing your order. After this window, production may have started and we may be unable to change or cancel it.

For eligible returns, you will receive your refund to the original payment method within 10 calendar days after our authorized returns warehouse receives the returned item. Calendar days include weekends and holidays. This total period includes inspection, approval, and refund processing; it does not begin again when the return is approved. If your refund has not appeared within this period, email Contact@TailsAndLoom.com with your order number so we can help.